Compliments are a way of telling us that people like what we do, they help to motivate our staff and tell us that what we are doing is helpful.


Comments are useful in giving us feedback about things that we should continue doing, stop doing or change. We welcome constructive suggestions.


Complaints tell us if people are not happy with a service or the way we are doing things. Complaints are equally important to us, we need to know when people are unhappy with our service and we will try to put things right if they go wrong.

Complaints_procedure_-_August_2019.pdf