Vision, Mission & Values

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About Us
Vision, Mission & Values

We are passionate about ensuring that every person has the opportunity to live their life free from domestic abuse

Next Chapter (formerly known as Colchester & Tendring Women's Refuge) is a domestic abuse charity working across the areas of Braintree, Chelmsford, Colchester, Maldon, Tendring & Uttlesford.  We provide free and confidential services to support people who are currently experiencing, or have previously experienced domestic abuse.

We are passionate about ensuring that every person has the opportunity to live their life free from domestic abuse

Our vision is for Life without Domestic Abuse with our mission to provide rapid responses to domestic abuse that increase safety for all victims, enabling them to rebuild their lives & create lasting change.  We believe in raising awareness through education, training & partnerships in our community.

We take the values of our organisation very seriously - it's the way we set our own expectations about how we work with our service users, partners & each other and how we hold ourselves to account.


We are brave and have strength for the people we support. We empower them to have a voice and where they are unable, we will speak the truth and advocate on their behalf. We will protect our women-only spaces and challenge violence against women and children in all its forms.


We will develop trusting relationships, providing an emotionally and physically safe environment for the people we support. We will be honest, respectful, and reliable. We will always do the right thing and do what we say we will.


We are diverse, welcoming, approachable, and inclusive as employers, service providers and people. We promote unity, fairness, and respect; challenging ourselves to remove barriers and ensure equal access for those who might otherwise be excluded or marginalised.


The people we support are at the heart of all we do. We ensure the support we provide is flexible and tailored to the needs of individuals. We are collaborative, understanding, compassionate and sensitive.


We are proud to be experts in our field, striving to always be the best we can be, to innovate, lead and to exceed expectations. We are committed to developing and skilling our staff to the highest standards and to being generous with our knowledge to increase awareness and understanding across our partner organisations.


We value each other’s knowledge and opinions and understand the benefits of positive and constructive communication. We listen and hear each other, adapting our style and language to the needs of the individual.


We value and respect each other and celebrate our differences. We know that we are always stronger, happier and more effective when we work together. We strive to always support each other and learn from each other.