Next Chapter welcomes all feedback about our services, it helps us to change and improve on what we do.

We welcome feedback from women and children who use our services and from other organisations with whom we work.

Compliments are a way of telling us that people like what we do, they help to motivate our staff and tell us that what we are doing is helpful.

Comments are useful in giving us feedback about things that we should continue doing, stop doing or change. We welcome constructive suggestions.

Complaints tell us if people are not happy with a service or the way we are doing things. Complaints are equally important to us, we need to know when people are unhappy with our service and we will try to put things right if they go wrong.

We will not treat anybody less favourably for making a complaint.

We will make it easy for people to make their views known to us and respond to them in a timely way.

Compliments and Complaints Policy - January 19