Evening Support Worker

Next Chapter Refuge Locations across North Essex (including Colchester, Tendring, Chelmsford, Maldon, Braintree and Uttlesford Districts in an office and home-based capacity)

About Us

Next Chapter are passionate about ensuring that every person has the opportunity to live their life free from domestic abuse and are seeking equally committed and passionate women to join our growing teams across the organisation, delivering a wide range of specialist support services to some of the most vulnerable individuals, children and young people in our area.

We work across North and Mid Essex providing free and confidential services to support people who are currently experiencing, or have previously experienced, domestic abuse.

Our vision is for life without domestic abuse and our mission is to provide rapid responses to domestic abuse that increases safety for all victims, enabling them to rebuild their lives and create lasting change. We believe in raising awareness through education, training and partnerships in our community.

We are currently looking for an Evening Support Worker  to join us on a part-time basis.

The Benefits

- Salary of £20,800 pro rata for hours worked 

- On-call duty pay

- 25 days’ annual leave rising after two years’ service (pro rata)

- Employer’s contributory pension scheme

- A comprehensive learning and development programme

If you have experience working with individuals experiencing domestic abuse and other vulnerabilities, this role will enable you to take the next step in your career and make a difference to lives.

We believe that our staff are our most valuable asset and want to help you reach your full potential by offering career progression opportunities and a work environment where everyone supports each other.

The evenings can be particularly lonely for residents traumatised by domestic abuse, and in this role, you will play an important part in helping women to grow and move forward to live full independent lives.

The Role

As an Evening Support Worker, you will provide emotional and practical support to the women in our Recovery Refuge during the evenings.

In this role, you will meet with the women and encourage them to engage with appropriate communal and social activities. Acting as a positive and reassuring presence in the house, you will support and maintain a safe and respectful therapeutic living environment.

Working as part of the Recovery Refuge integrated team, you will also provide handover with the Refuge Support Workers and Evening/Weekend Support Workers and discuss any concerns.

Additionally, you will:

- Ensure all advice or assistance is in line with current safety and support plans

- Provide handovers to Refuge Support Workers and On Call Workers, raising any concerns

- Maintain accurate and confidential service user records

This is a part-time role working Friday, Saturday and Sunday from 4.30pm to 10pm.

About You

To join us as an Evening Support Worker, you will need:

- Experience of working with individuals experiencing domestic abuse and other vulnerabilities or experience working in a residential care setting

- An understanding of safeguarding procedures and the legal responsibilities surrounding these issues

- An understanding of the principles of risk assessment, safety planning and risk management for vulnerable individuals

- Knowledge of confidentiality protocols and boundaries and the ability to maintain confidentiality at all times


- The ability to work in a manner that empowers service users to make decisions and choices about their recovery


- The ability to make sound judgements in crisis and difficult situations


- Working IT knowledge and the ability to use Microsoft Office and organisational case management databases


- A good standard of general education


- To be willing to work flexibly and able to travel to different sites and venues

Experience of working in a community or voluntary organisation would be beneficial, as would experience of working with individuals with substance misuse issues. Experience of working in domestic abuse services would be advantageous to your application, as would an understanding of domestic abuse on victims and their children.

An understanding of current welfare rights legislation would be equally beneficial.

This post is open to female applicants only as being female is deemed to be a genuine occupational qualification under Schedule 9, Paragraph 1 of the Equality Act 2010.

This role is subject to Disclosure and Barring Service check at an enhanced level.

Other organisations may call this role Caseworker, Support Worker, Domestic Violence Support Worker, Case Worker, Abuse Caseworker, or Protective Services Worker.

Next Chapter are committed to ensuring the safeguarding and wellbeing of children and adults at risk, and all applicants will be required to demonstrate an understanding of and commitment to best safeguarding practice.

Next Chapter is committed to creating an inclusive environment which celebrates difference and allows our staff and service users to flourish.

So, if you’re seeking your next challenge as an Evening Support Worker, please apply by sending your CV to [email protected]

Closing Date: 24th June