Policies

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Policies

Our policies and procedures help us ensure that our organisation is well run.  They provide a framework of appropriate controls and set out how things should be done, what is expected of our staff & volunteers, and what our service users can expect from us.We are sharing the most important policies across the organisation that we believe everyone should be able to see and hold us accountable to.

Child Friendly Privacy Notice
Compliments, Comments and Complaints Policy

Next Chapter welcomes all feedback about our services, it helps us to change and improve on what we do.

We welcome feedback from women and children who use our services and from other organisations with whom we work.

Compliments are a way of telling us that people like what we do, they help to motivate our staff and tell us that what we are doing is helpful.

Comments are useful in giving us feedback about things that we should continue doing, stop doing or change. We welcome constructive suggestions.

Complaints tell us if people are not happy with a service or the way we are doing things. Complaints are equally important to us, we need to know when people are unhappy with our service and we will try to put things right if they go wrong.

We will not treat anybody less favourably for making a complaint.

We will make it easy for people to make their views known to us and respond to them in a timely way.

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Compliments, Comments and Complaints Policy
Safeguarding Adults Policy

This policy sets out the roles and responsibilities of Next Chapter in working together with other professionals and agencies in promoting adults welfare and safeguarding them from abuse and neglect.

This policy is intended to support staff working within Next Chapter.  It does not replace, but is supplementary to the Southend, Essex, Thurrock (SET) Safeguarding Adults Guidelines (2015) available at www.essexsab.org.

Policies linked with this will include: whistle blowing, complaints, information sharing, safeguarding children, disciplinary and equality and diversity.

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Safeguarding Adults Policy
Safeguarding Children Policy

Principles

We adhere to the following principles:

  • Safeguarding is everyone's responsibility: for services to be effective each individual and organisation should play their full part.
  • The welfare of the child is paramount.
  • A child centred approach: for services to be effective they should be based on a clear understanding of the needs and views of children.

 Aims of the policy & procedure

  • To Safeguard and promote the welfare of children
  • To enable staff and volunteers to have a clear understanding of what to do if they have concerns about a child or young person
  • To explain how allegations against staff and volunteers will be dealt with
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Safeguarding Children Policy
Single-Sex, Women-only Services and Spaces - Position Statement

This statement aims to set out our position on Women-only spaces.

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Single-Sex, Women-only Services and Spaces - Position Statement