Children's Room Positive Behaviour Policy

We believe that children flourish best when their personal, social and emotional needs are met and where there are clear and developmentally appropriate expectations for their behaviour.

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Children's Room Admissions Policy

We aim to ensure access through open, fair and clearly communicated procedures and information and operate our admissions policy to ensure that the Children's Room is accessible to children and families from all sections of the Refuge community.

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Children's Room Valuing Diversity and Promoting Equality

We are committed to anti-discriminatory practice to promote equality of opportunity and valuing diversity for all children and families using our setting.

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Children's Service Compliments and Complaints Policy

We want to hear as much feedback on our services as possible as it helps us understand what we are doing right as well as what we could do better, or issues we need to fix

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Children's Safeguarding Policy

Safeguarding is everyone's responsibility: for services to be effective each individual and organisation should play their full part. The welfare of the child is paramount and a child centred approach should be based on a clear understanding of the needs and views of children.

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Service Intake Policy

Service users can expect the same high quality service from Next Chapter regardless of the service they access or the length of time for which they access the service. Next Chapter is committed to delivering a service to victims of domestic abuse, which is needs-led and builds upon the individual strengths of the service users and promotes their independence.

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Compliments and Complaints Policy

Next Chapter welcomes all feedback about our services, it helps us to change and improve on what we do. We welcome feedback from women and children who use our services and from other organisations with whom we work.

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Adult Safeguarding Policy

This policy sets out the roles and responsibilities of Next Chapter in working together with other professionals and agencies in promoting adults welfare and safeguarding them from abuse and neglect.

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