Children's Room Positive Behaviour Policy We believe that children flourish best when their personal, social and emotional needs are met and where there are clear and developmentally appropriate expectations for their behaviour. Expand We believe that children flourish best when their personal, social and emotional needs are met and where there are clear and developmentally appropriate expectations for their behaviour. As children develop, they learn about boundaries, the difference between right and wrong, and to consider the views and feelings, and needs and rights, of others and the impact that their behaviour has on people, places and objects. The development of these skills requires adult guidance to help encourage and model appropriate behaviours and to offer intervention and support when children struggle with conflict and emotional situations. In these types of situations key staff can help identify and address triggers for the behaviour and help children reflect, regulate and manage their actions.
Children's Room Admissions Policy We aim to ensure access through open, fair and clearly communicated procedures and information and operate our admissions policy to ensure that the Children's Room is accessible to children and families from all sections of the Refuge community. Expand We aim to ensure access through open, fair and clearly communicated procedures and information and operate our admissions policy to ensure that the Children's Room is accessible to children and families from all sections of the Refuge community. Admissions Policy
Children's Room Valuing Diversity and Promoting Equality We are committed to anti-discriminatory practice to promote equality of opportunity and valuing diversity for all children and families using our setting. Expand We are committed to anti-discriminatory practice to promote equality of opportunity and valuing diversity for all children and families using our setting. We aim to: promote equality and value diversity within our service and foster good relations with the local community; actively include all families and value the positive contribution they make to our service; promote a positive non-stereotyping environment that promotes dignity, respect and understanding of difference in all forms; provide a secure and accessible environment in which every child feels safe and equally included; improve our knowledge and understanding of issues relating to anti-discriminatory practice, challenge and eliminate discriminatory actions on the basis of a protected characteristic Valuing_Diversity_and_Promoting_Equality.pdf
Children's Service Compliments and Complaints Policy We want to hear as much feedback on our services as possible as it helps us understand what we are doing right as well as what we could do better, or issues we need to fix Expand Compliments are a way of telling us that people like what we do, they help to motivate our staff and tell us that what we are doing is helpful. Comments are useful in giving us feedback about things that we should continue doing, stop doing or change. We welcome constructive suggestions. Complaints tell us if people are not happy with a service or the way we are doing things. Complaints are equally important to us, we need to know when people are unhappy with our service and we will try to put things right if they go wrong. Complaints_procedure.pdf
Children's Safeguarding Policy Safeguarding is everyone's responsibility: for services to be effective each individual and organisation should play their full part. The welfare of the child is paramount and a child centred approach should be based on a clear understanding of the needs and views of children. Expand Principles Safeguarding is everyone's responsibility: for services to be effective each individual and organisation should play their full part. The welfare of the child is paramount A child centred approach: for services to be effective they should be based on a clear understanding of the needs and views of children. Aims of the policy To Safeguard and promote the welfare of children To enable staff and volunteers to have a clear understanding of what to do if they have concerns about a child or young person To explain how allegations against staff and volunteers will be dealt with Safeguarding Children Policy
Service Intake Policy Service users can expect the same high quality service from Next Chapter regardless of the service they access or the length of time for which they access the service. Next Chapter is committed to delivering a service to victims of domestic abuse, which is needs-led and builds upon the individual strengths of the service users and promotes their independence. Expand Service users can expect the same high quality service from Next Chapter regardless of the service they access or the length of time for which they access the service. Next Chapter is committed to delivering a service to victims of domestic abuse, which is needs-led and builds upon the individual strengths of the service users and promotes their independence. Service Intake Policy - March 2019
Compliments and Complaints Policy Next Chapter welcomes all feedback about our services, it helps us to change and improve on what we do. We welcome feedback from women and children who use our services and from other organisations with whom we work. Expand Next Chapter welcomes all feedback about our services, it helps us to change and improve on what we do. We welcome feedback from women and children who use our services and from other organisations with whom we work. Compliments are a way of telling us that people like what we do, they help to motivate our staff and tell us that what we are doing is helpful. Comments are useful in giving us feedback about things that we should continue doing, stop doing or change. We welcome constructive suggestions. Complaints tell us if people are not happy with a service or the way we are doing things. Complaints are equally important to us, we need to know when people are unhappy with our service and we will try to put things right if they go wrong. We will not treat anybody less favourably for making a complaint. We will make it easy for people to make their views known to us and respond to them in a timely way. Compliments and Complaints Policy - January 19
Adult Safeguarding Policy This policy sets out the roles and responsibilities of Next Chapter in working together with other professionals and agencies in promoting adults welfare and safeguarding them from abuse and neglect. Expand This policy sets out the roles and responsibilities of Next Chapter in working together with other professionals and agencies in promoting adults welfare and safeguarding them from abuse and neglect. This policy is intended to support staff working within Next Chapter. It does not replace, but is supplementary to the Southend, Essex, Thurrock (SET) Safeguarding Adults Guidelines (2015) available at www.essexsab.org. Policies linked with this will include: whistle blowing, complaints, information sharing, safeguarding children, disciplinary and equality and diversity. Safeguarding Adults Policy April 2019